Privacy Policy

1. Data Controller

The data controller responsible for your personal data is:

2. Data We Collect

We collect the following types of data:

2.1 Account Information

• Email address
• Name (if provided)
• Organization name
• Role within organization

2.2 ESG Reporting Data

• Environmental data (emissions, energy consumption, waste)
• Social data (employee counts, health & safety metrics)
• Governance data (policies, compliance information)
• Uploaded documents and evidence files

2.3 Technical Data

• IP address (for security purposes)
• Browser type and version
• Session tokens (for authentication)
• Activity logs (for audit trail)

3. Purpose of Processing

We process your data for the following purposes:

• Service delivery: To provide ESG reporting and sustainability management services
• Authentication: To verify your identity and manage access to your account
• Compliance: To help you comply with CSRD, ESRS, and other sustainability reporting requirements
• AI assistance: To provide AI-powered suggestions and insights (with your explicit consent)
• Support: To respond to your inquiries and provide customer support
• Improvement: To improve our services and develop new features

4. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract performance: Processing necessary to provide our services (Art. 6(1)(b) GDPR)
• Legal obligation: Processing required by law, including audit trail requirements (Art. 6(1)(c) GDPR)
• Legitimate interest: Processing for security, fraud prevention, and service improvement (Art. 6(1)(f) GDPR)
• Consent: For AI-powered features and optional analytics (Art. 6(1)(a) GDPR)

5. Data Sharing

We may share your data with the following categories of recipients:

• Cloud infrastructure: Supabase (database hosting, EU region) — Supabase Privacy Policy
• Hosting provider: Vercel (application hosting) — Vercel Privacy Policy
• AI infrastructure: EU-compliant AI service providers for AI-assisted features, governed by Data Processing Agreements — see current subprocessors

We do not sell your personal data to third parties. Data shared with service providers is governed by Data Processing Agreements (DPAs) that ensure GDPR compliance.

6. Data Retention

We retain your data for the following periods:

• Account data: Until you delete your account, plus 30 days for backup recovery
• ESG reporting data: For the duration of your subscription, plus legal retention requirements (typically 7–10 years for financial/compliance data)
• Audit logs: 7 years (as required by CSRD/ESRS for audit trail)
• AI interaction logs: 3 years (for compliance and quality assurance)

7. Your Rights Under GDPR

As a data subject in the European Union, you have the following rights:

To exercise any of these rights, please contact us at support@regtrue.com. You can also delete your account directly from the Settings page in the application.

If you believe your rights have been violated, you have the right to lodge a complaint with a supervisory authority. In Estonia, this is the Data Protection Inspectorate (Andmekaitse Inspektsioon).

8. Security Measures

We implement appropriate technical and organizational measures to protect your data:

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access control: Role-based access control (RBAC) and Row Level Security (RLS)
• Authentication: Secure authentication with session management
• Audit logging: Comprehensive logging of all data access and modifications
• Infrastructure: Hosted on SOC 2 Type II certified infrastructure
• Security headers: HSTS, CSP, X-Frame-Options, and other security headers

9. Cookies

We use only essential cookies required for the service to function:

We do not use tracking cookies, advertising cookies, or third-party analytics cookies. Since we only use strictly necessary cookies, no cookie consent banner is required under GDPR.

10. AI and Automated Processing

Our service includes AI-powered features to assist with ESG reporting. Important information about AI usage:

• Human oversight: AI provides suggestions only; all decisions require human confirmation
• No automated decision-making: We do not make automated decisions with legal effects based on AI
• Transparency: AI-generated content is clearly labeled
• Audit trail: All AI interactions are logged for compliance purposes
• Data processing: Data sent to AI providers is covered by Data Processing Agreements

You can use the service without AI features if preferred. AI assistance is optional and can be disabled in settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new policy on this page with an updated “Last updated” date
• Sending an email notification for significant changes
• Displaying a notice in the application

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: